Endura Metal Roofing Ltd.

Last updated

Privacypolicy.

Your information. Handled with care.

This Privacy Policy explains how Endura Metal Roofing Ltd. (“Endura”, “we”, “us”) collects, uses and protects personal information when you visit our website, contact us or request a quote, including through advertising lead forms.

If you have questions or want to make a privacy request, call (705) 903-7663 or email jacob@endurametalroofing.ca.

Information we collect

We collect information you choose to share with us, including:

  • Contact details: your name, phone number and email address.
  • Project details: your service interests, timeline, property or project type, notes, plans, drawings and photographs you send or upload.
  • Location details: your city or area, and your address only if you provide it for quoting or scheduling.
  • Website data: IP address, device and browser information, pages viewed and approximate location, collected through cookies or similar technologies.

If you submit your information through a third-party platform, such as a Facebook or Instagram Lead Ad, that platform may also collect and process your information under its own policies.

How we use your information

We use your information to:

  • Respond to enquiries and provide estimates or quotes.
  • Schedule consultations, site visits and project work.
  • Communicate about your request by phone, text or email.
  • Improve our website, services and customer experience.
  • Measure and improve advertising performance, such as understanding which ads generate enquiries.

How we share information

We do not sell your personal information. We may share limited information only when needed to run our business, including with:

  • Service providers: website hosting, email, file storage, analytics and customer relationship management tools that support our operations.
  • Trades or subcontractors: when required to quote, schedule or complete a project.
  • Legal or safety reasons: if required by law or to protect our rights.

We use Supabase to keep project enquiry records and privately store plans, drawings and photographs uploaded through our project form. Website enquiry notifications are delivered through Postmark. Uploaded files are shared with our team through temporary download links so we can review them with your enquiry. These files are not published in our website galleries.

Cookies and analytics

Our website may use cookies and similar technologies to help the site work properly and to understand how visitors use it. You can control cookies through your browser settings. Disabling cookies may affect site functionality.

Your choices

  • You can request access, correction or deletion of your information by contacting us.
  • You can opt out of marketing messages at any time by replying “STOP” to a text or using the unsubscribe link in an email, if provided.
  • You can ask us not to contact you by a specific method, for example, if you prefer email only.

Contact jacob@endurametalroofing.ca or (705) 903-7663 to discuss your preferences or make a request.

Data retention and security

We keep personal information only as long as needed to respond to your request, provide quotes, deliver services and meet legal or business requirements.

We use reasonable safeguards to protect information, but no method of transmission or storage is 100% secure.

Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date above shows the most recent version.